What’s the need to buy DelayOk insurance cover?
DelayOk helps provides protection against disruption to your flight, for your peace of mind, paying out in the event of a flight cancellation, delay of 3 hours or more or diversion. Having flight insurance cover takes the pain and hassle out of being disrupted.
Is it difficult to make a claim?
You don’t even have to claim from DelayOk. They will do all the tracking so will know when the disruption is triggered and can send you a confirmatory message. Money is paid quickly with no fuss and no hassle from having to make a claim, with no excess to pay. The amount of cover is shown on your policy schedule.
Are there any reasons why the cash payment would not be paid?
If you were the cause of the disruption or that you bought the policy when the disruption was already known, or anything related to a war or an invasion – you should check the policy for any exclusions before you buy.
How long will it be before I receive the cash payment for my flight being disrupted?
If you have already submitted your bank account details, straight away, otherwise DelayOk will schedule your payment as soon as you provide your payment details.
How will I know what I have bought?
You should read the policy document carefully before you buy to make sure you understand what you are buying. Once you have bought the flight insurance you will receive an email with a policy schedule, insured flight details and policy information document to confirm your cover.
How often can I purchase DelayOK?
As often as you like, there is no limit to the number of flights for which you can buy DelayOK cover.
*Source of data; CAA data for 2022. Reported Delays of 3 hours or more.